PIXIEPAYMENT OPTIONS:

Prior to the Party (recommended):

1) Credit card: Phone 4961 1119 at least 48 hours prior to the event to make payment by credit/debit card (VISA or Mastercard). Please note that the pixies are ‘fairy’ busy entertaining at events on weekends so we cannot accept credit card payments on Saturdays or Sundays.

2) Bank deposit: Contact us for NAB account details. Please include your full name and party date as pixie payment description and kindly process no later than 3 business days prior to the event.

On the Day:

1) Cash only. We recommend that you finalise your balance prior to the party so that the entertainer can focus on entertaining the children and staying in character on the day. But if you do wish to pay the balance in cash on the day, place payment in an envelope (so that the children don’t see money exchange - it may ruin the fantasy). Payment must be made upon arrival at the party. We do not carry change.

 

CANCELLATIONS & ALTERATIONS:

*Cancellation fees:

- $50 deposit per character is non-refundable but may be transferable to a new booking date if you need to postpone due to illness or misadventure.

Your $50 deposit (per character) payment secures your chosen date & time, and it covers the cost of processing your booking and preparations required by Pixieland Parties.  

*Postponements: In circumstances such as wild weather or the birthday child being ill, we do our best to accommodate postponement requests and will carry payment over. If postponing is not possible, $50 per character cancellation fees do apply. Postponement acceptance is at Pixieland’s discretion, and also dependant on future pixie availability.

PLEASE NOTE that cancellations /postponements submitted less than 24 hours prior to a booking may incur a last minute fee - in particular, if reasonable notification of a cancellation / postponement is not submitted, and our entertainer appears at the venue at the requested time, full fee will be payable. PLEASE phone the office on 4961 1119 and leave a message asap if you need to alter your booking in any way, and if possible, also submit last minute changes in writing to email This email address is being protected from spambots. You need JavaScript enabled to view it.

We are not in the pixie office on weekends but do check the messages at least once every 24 hours for any urgent notifications.

 

Contact us today for a quote.